Returns & Exchanges
At Khaas Foods, we prioritize the freshness and purity of every product; if your order does not meet our quality standards, we offer a hassle-free return policy within 24 hours of delivery. Due to the perishable nature of food items, please ensure all claims are reported immediately to maintain food safety and quality assurance.
Verify Quality
Inspect your items immediately upon delivery for any signs of damage, leakage, or quality discrepancies compared to your order.
Contact Support
Notify our customer service team within 24 hours via phone or email, providing your order number and clear photos of the product and packaging.
Approval Process
Our quality control team will review your request and confirm if the item is eligible for a refund, replacement, or store credit based on the evidence provided.
Resolution
Once approved, we will arrange for a pickup of the original item and process your replacement or refund within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing